Shipping Info
Moona.Store Courier Service Upgrade!
To ensure the parcels arrive in your hand safely we are now sending all parcels with 'Signature Required' courier via NZPost. We will make every effort to ensure your courier item arrives in good condition.If you have any questions about a delivery please contact NZPost directly as they would be able to provide the most updated and accurate information after the parcels dispatch from our end. Visit https://www.nzpost.co.nz for T&C's.
NZ National Shipping
- Same day dispatch if order made before 11am NZT. 1-2 working days delivery.
- Shipping fee $5 NZD for one single order.
- Free shipping for orders over $50 NZD.
NZ Rural Shipping
- Same day dispatch if order made before 11am NZT. 3-5 working days delivery.
- Shipping fee $9 NZD for one single order.
- Reduced shipping fee of $3 for orders over $50 NZD.
*To ensure your order arrives asap, please select the correct shipping options at check (rural/non-rural), or we will contact you for correction which may cause delay.
NZPost International Air Small Parcel (Australia)
- Same day dispatch if order made before 11am NZT. 6-14 working days delivery.
- Shipping fee $10 NZD for one single order.
- Parcel size restriction:
Max Weight: 2kg Max Length+Width+Depth per parcel: 900mm
Max Length of any side per parcel: 600mm
- Note: You may be contacted if shipment does not qualify the above criteria to extra shipping fee.
- Recommended shipping items: Contact Lens, Eyeliner, Eyeshadow, Lip Stick, Lip Tint or of similar dimension and weight.
For more information please visit:
https://www.nzpost.co.nz/business/sending-internationally/parcels/international-air-small-parcel
NZPost International Air Parcel (Australia)
- Same day dispatch if order made before 11am NZT. 3-10 working days delivery.
- Shipping fee $20 NZD for one single order.
- Parcel size restriction:
Max Weight: 20kg Max Length+Girth per parcel: 2m
Max Length of any side per parcel: 1.05m
- Note: You may be contacted if shipment does not qualify the above criteria to extra shipping fee.
For more information please visit:
https://www.nzpost.co.nz/business/sending-internationally/parcels/international-air-parcels
Please note that there is up to 7-10 working days delay for all destinations for international shipments.
Other Information
* No services on weekends
* For tracking or any shipping related information please visit https://www.nzpost.co.nz/
* For any expected delivery delay updates please visit https://www.nzpost.co.nz/contact-support/delivery-updates
* All delivery rules and guidance shall comply with NZPost
*Please note that we do not cover loss or damage occurs after delivery including stolen or lost. If there are any issues with the delivery or parcel please contact us within 7 days after delivery.
**Non-Signature: Please note that we do not take responsibility for Non-Signature parcels, we highly recommended going for the Signature option, however if this is inconvenient for you please note a safe place for courier to leave the parcel (e.g: front door, mailbox, back door etc.). Missing parcel claims will not be accepted.
